LEGAL NOTICE
Please read these Terms and Conditions carefully. These Terms and Conditions govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms and Conditions.
THE BOX PACKAGING reserves the right to make changes to this Site and to these Terms and Conditions at any time without prior notice. You should review these Terms of Use each time you access this Site.
COPYRIGHT
Copyright (c) 2024 THE BOX PACKAGING. All rights are reserved. It is prohibited to copy or republish any of the materials and software contained on the THE BOX PACKAGING website.
COPYRIGHTS AND TRADEMARKS
You are solely responsible for your use of Content in combination with any other images, graphics, text, or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, the right of publicity or privacy, and will not libel or defame any third party and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right, and authority to place the order and you authorize THE BOX PACKAGING to produce the Products on your behalf.
CUSTOMER CONTENT
You are solely responsible for your use of Content in combination with any other images, graphics, text, or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, the right of publicity or privacy, and will not libel or defame any third party and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right, and authority to place the order and you authorize THE BOX PACKAGING to produce the Products on your behalf.
All information, data, text, photographs, graphics, messages, and any other materials ("Content") are the sole responsibility of the person that produced such Content. Hence, you are responsible for all Content that you send, upload, post, or otherwise transmit via the website. You agree to comply with all local rules regarding online conduct and acceptable Content. You agree not to use the website to upload, post, or otherwise transmit any Content that contains indecent, unlawful, or infringing materials, or any content that infringes the intellectual property rights or other proprietary rights of THE BOX PACKAGING or any third party. THE BOX PACKAGING does not control the Content posted by Customers and does not guarantee the accuracy, integrity, or quality of the Content. Under no circumstances will THE BOX PACKAGING be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent, or objectionable.
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken into your registered account. When you, or someone to whom you have given access, orders a print item using your password, you grant THE BOX PACKAGING the worldwide, royalty-free, and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display, and create derivative works from the Content on the website and on the printed product for the purposes of storing designs or processing print orders.
You acknowledge that THE BOX PACKAGING and its designees shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. THE BOX PACKAGING may preserve Content and may also disclose Content if required to do so by law or if such disclosure is necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of THE BOX PACKAGING, its users, and the public.
DESIGN FILES
THE BOX PACKAGING will only provide design files at 72 DPI (low resolution). If you would like to purchase higher resolution design files, please contact contact@theboxpackaging.co.uk for a quote.
CUSTOMER SUBMITTED ARTWORK
All artwork or designs and images must be provided in CMYK format and with a minimum resolution of 300 DPI. THE BOX PACKAGING is not responsible for any color changes that occur in conversions from RGB to CMYK color modes. THE BOX PACKAGING is also not responsible for images printed as fuzzy, distorted, or pixelated due to customer-provided artwork.
PROOFING & MATCHING
All print jobs require customer approval of the final artwork and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates and production speed, and confirming that all of the customer requirements have been accurately noted. THE BOX PACKAGING is not liable for any specifications and requirements beyond what is noted in the final specification sheet. In addition, it is the responsibility of the customer to review the final artwork proof as proofreading is the responsibility of the customer. Due to the multiple ways that files are prepared, unplanned changes can occur. What is shown on the final proof represents what will be printed. THE BOX PACKAGING strongly recommends that the proof is printed out at 100% to check actual position, spelling, and other design elements. THE BOX PACKAGING will not be responsible for any design or spelling issues that are not identified by the customer and communicated to THE BOX PACKAGING immediately. Upon approval, the design file and job specifications will be forwarded to the production department and printed as is.
THE BOX PACKAGING is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs predict design layout, text accuracy, image proportion, and placement, but not color or density. THE BOX PACKAGING will try to match the gradient density of each color in duo-tone. THE BOX PACKAGING is not liable for the final appearance of a duo-tone unless the customer orders a color match proof. In addition, the application of lamination may affect or change the appearance of the printed colors. THE BOX PACKAGING is not liable for the final color appearance of a laminated product.
MATERIALS
Please note that the paper/card stock used for printing our products is not food grade. Any such requirement should be communicated in writing immediately. If you have any specific food-grade requirements regarding paper stock, please let us know before placing this order.
CUSTOMER IS RESPONSIBLE FOR PROOF AND LAYOUT APPROVAL PRIOR TO PRINTING.
THE BOX PACKAGING is NOT LIABLE for errors in a printed product caused by any of the following:
COLOR ACCURACY AND HARDCOPY PROOFS
THE BOX PACKAGING will reproduce color from submitted print-ready files as closely as possible. However, THE BOX PACKAGING cannot guarantee color match and color density because of limitations in the printing processes, different properties of various printing surfaces, as well as neighboring image ink requirements. The accuracy of color reproductions is guaranteed to be within 90% of the final proof you approved. Please note that THE BOX PACKAGING can only guarantee color reproduction for your print-ready files if you order a hardcopy proof for an additional charge. THE BOX PACKAGING is not responsible for color variations between submitted print-ready images and the actual artwork or product they represent.
INDEMNITY
You agree that you shall indemnify and defend THE BOX PACKAGING and all parties from whom THE BOX PACKAGING has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphics, or other material you incorporated into Products that was not part of the standard Site Content.
ORDER CANCELLATION
THE BOX PACKAGING will cancel your order prior to printing/shipping. However, if your ordered item has been shipped then it cannot be canceled. Orders may be cancelable during the various production stages but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges.
All orders are cancelable before stage 2. If an order is canceled in stage 1, you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges, and to cover our design department fees. For orders canceled in stage 2, a minimum of 20% of the total order amount is deducted as cancellation fees to cover our design department's charges. After an order enters stage 3, we can still try to cancel the order, but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it canceled, a minimum of 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be canceled.
DESIGN ORDERS
Once an order has been placed successfully, no refunds are issued for any design services orders.
RETURNS AND REFUNDS
As all orders are unique, all sales are final. If we verify that we made an error, we will re-print the order. No refunds or credits.
RE-PRINTS
The customer must notify THE BOX PACKAGING within 3 business days of order delivery of any defects, damage, or missing items discovered in the delivered products. THE BOX PACKAGING will not be responsible for any claims for defects, damage, or missing items that are not filed within 3 business days of the delivery date.
In order to receive replacement products, the customer must return (at their own expense) at least 99% of the received product within 10 days of the initial order delivery date. No returns will be accepted without the prior written return authorization from THE BOX PACKAGING.
All charges related to expedited printing (rush printing or shipping) are NON-REFUNDABLE, including those orders that are returned for any reason. No exceptions.
ORDER SHIPPING AND DELIVERY
THE BOX PACKAGING offers the following product options when placing an order:
In all cases, final proof approval must be received by 11:00 AM EST, otherwise one business day will be added to the shipping times. THE BOX PACKAGING will always act to print and ship orders in a timely manner. In no case shall THE BOX PACKAGING be liable for any consequences or damages resulting from any delay in the production, shipping, or delivery of the ordered products.
All THE BOX PACKAGING customers agree not to hold THE BOX PACKAGING liable for delays in shipments caused by technical issues, weather conditions, shipping company delays, international customs issues, or any other circumstances beyond THE BOX PACKAGING's direct control. THE BOX PACKAGING shipment and delivery dates are calculated based upon estimates provided by our suppliers and recent order history.
THE BOX PACKAGING will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction, or technical problems may delay the printing or shipping processes. In case of delays in the printing or shipping processes, rush charges or expedite fees will be refunded or waived where applicable. Orders cannot be canceled due to delays in the printing or shipping processes.
All THE BOX PACKAGING customers agree to pay all customs duties and fees on the goods that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States.
THE BOX PACKAGING plays its best role to make everything perfect for the customers, as quality and pricing are a joint stress for the customers. Hence, we at THE BOX PACKAGING are ready to provide the best quality at a competitive price. We have production houses in many parts of the world, with a significant focus on South Asia where quality and competitive prices are always available. You do not need to worry about shipping as it is our duty to deliver your product to your doorstep with no extra charges!
HOLIDAYS
THE BOX PACKAGING observes the following holidays:
DAMAGED AND LOST PACKAGES
Customers are responsible for inspecting all packages for any visible signs of damage or missing items (when compared to the items listed on the enclosed packaging slips or invoices) before accepting delivery. In case of damage or missing items, customers should notify THE BOX PACKAGING and the delivery courier immediately. THE BOX PACKAGING will not be responsible for any damage or missing items claims that are not filed by the customer within 3 business days of order delivery. THE BOX PACKAGING is not responsible for third-party shipping errors, omissions, or damaged shipments.
Each ordered product is usually shipped with a few extra pieces that are free of charge. Seldom order shipments may have slightly fewer pieces than ordered. Printing trade standards allow for underages or overages of up to 5%. Therefore, if the exact quantity is needed, customers should order 10% over the required quantity.
Additional shipping and handling charges will be assessed for packages that need to be reshipped due to an error made by the customer in submitting the proper shipping address.
DISCLAIMER OF WARRANTY
The site and its content are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge that operation of the site may not be uninterrupted or error-free. References and links to products or services of independent companies may appear on the site. These references and links are provided "as is" without warranty of any kind, either expressed or implied.
LIMITATION OF LIABILITY
In no event shall THE BOX PACKAGING or its licensors, suppliers, or vendors, their officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not THE BOX PACKAGING has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or failure to provide products or services that you order from THE BOX PACKAGING or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall THE BOX PACKAGING be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of this site or its content.